Privacy Policy
This Privacy Policy describes how Pawch ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from trypawch.com (the "Site").
Contact
If you have any questions, requests, or complaints about how we handle your personal information, please get in touch at support@trypawch.com.
Collecting personal information
When you visit the Site, we collect certain information about your device and your activity, and we may ask for personal details so we can complete a purchase. The types of information we gather, and the reasons why, are set out below.
Device information
We collect details such as your browser version, IP address, time zone, and the cookies on your device, along with how you browse, which pages you view, and what you search for. We use this to display the Site correctly, to analyze how it performs, and to help screen for potential risk or fraud.
Order information
When you make a purchase we collect your name, billing and shipping address, payment information, email address, and phone number. We use this to fulfill your order, process payment, arrange shipping, send confirmations, and — where appropriate — contact you.
Customer support information
If you reach out to us for help, we collect whatever information you choose to share so that we can assist you.
Minors
The Site is not intended for anyone under the age of majority, and we do not knowingly collect personal information from children. If you believe a child has shared their information with us, please contact us so we can remove it.
Sharing personal information
We share your personal information with service providers who help us run our business and operate the Site — for example, Shopify, which powers our online store. We may also share information in order to comply with applicable laws and regulations, to respond to a lawful request, or otherwise to protect our rights.
Behavioural advertising
We use your personal information to provide you with marketing and advertising we believe may interest you, and we use tools such as Google Analytics to understand how visitors use the Site. You can opt out of targeted advertising through Facebook, Google, and Bing, or through the Digital Advertising Alliance's opt-out portal.
Using personal information
We use your personal information to provide our products and services to you — including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date with new products, services, and offers.
Lawful basis
If you are located in the European Economic Area, we process your personal information under the following lawful bases: your consent; the performance of the contract between us; compliance with our legal obligations; and our legitimate interests, where they do not override your rights.
Retention
When you place an order through the Site, we retain your personal information for our records unless and until you ask us to delete it.
Automatic decision-making
We do not carry out any fully automated decision-making that produces a legal or similarly significant effect on you. Our service provider Shopify uses limited automated logic to screen orders for fraud risk.
GDPR — European Economic Area
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to have it corrected or ported to another organization, and to request that it be erased. To exercise any of these rights, contact us at support@trypawch.com. Please note that your information may be transferred and processed outside of Europe, including in Canada and the United States.
CCPA — California residents
If you are a California resident, you have the right to know what personal information we collect about you, to have it corrected or deleted, and to receive a copy of it. You may also designate an authorized agent to make a request on your behalf. To exercise any of these rights, contact us at support@trypawch.com.
Cookies
A cookie is a small piece of information downloaded to your device when you visit a website. We use cookies to keep the Site running, to remember your preferences, and to understand how the Site is used.
Necessary cookies
These cookies are essential for core features such as adding items to your cart, signing in, and checking out securely. Without them the Site won't work properly.
Reporting and analytics
These cookies help us measure how the Site performs and how visitors interact with it, so we can keep improving your experience.
The table below lists examples of the cookies we use:
| Name | Function | Duration |
|---|---|---|
| _session_id | Keeps track of your current session | 24 hours |
| cart | Stores the contents of your shopping cart | 2 weeks |
| _shopify_d | Helps manage how the Site loads for you | Session |
| _shopify_y | Used for analytics and reporting | 1 year |
| _shopify_s | Used for analytics and reporting | 30 minutes |
| _ga | Google Analytics — distinguishes unique visitors | 2 years |
Do Not Track
Please note that we do not change our data collection and use practices when we receive a Do Not Track signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The current version will always be available on this page.
Complaints
If you have a complaint, please reach out to us first at support@trypawch.com. If you are not satisfied with our response, depending on where you live you may have the right to raise the matter with your local data protection authority.
Last updated: June 13, 2026.